Thank you for shopping with Mutech Afrique. We value your satisfaction and want to ensure a smooth refund process for our products and services. Please read our refund policy carefully.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

• The product/service was not delivered as promised.
• You experienced technical issues that prevented you from using our service, and our support team was unable to resolve the issue.
• You requested a refund within 7 days of purchase.

2. Non-Refundable Items

Some products and services are non-refundable, including:

• Customized or personalized services.
• Subscription fees beyond the trial period.

3. Refund Process

To request a refund, please contact us at support@mutechafrique.com with the following details:

• Your full name and email address.
• Order number and proof of purchase.
• Reason for the refund request.

4. Processing Time

Once your refund request is received, we will review it and notify you of the approval or rejection within 3 business days. Approved refunds will be processed within 2 business days to the original payment method.

5. Contact Us

If you have any questions regarding our refund policy, please reach out to us at support@mutechafrique.com.